bet bajee Privacy Policy

1. Introduction and Applicability

This privacy policy ("Policy") applies to all users of the bet bajee platform ("Site"). When you register, log in, or use any service on bet bajee, you are considered to have accepted the terms of this policy.

We believe that protecting user information is a fundamental responsibility. bet bajee therefore always stores your personal data using modern security technology and well-defined policies. This platform is for persons aged 21 and above only.

To learn more about our overall terms of service, please read the Terms and Conditions page, which provides a full description of user rights and responsibilities.

2. Information We Collect

bet bajee collects several categories of information that are necessary for providing our services, ensuring security, and improving the user experience.

2.1 Registration and Identity Information

When you open an account, we collect:

• Full name and date of birth
• Email address and mobile number
• Username and password (in encrypted form)
• National ID or passport details (at the time of verification)

2.2 Transaction Information

During deposit and withdrawal processes, we store the transaction amount, time, method used (bKash, Nagad, Rocket, or Upay), and the transaction reference number. This information is essential for financial security and fraud prevention.

2.3 Technical Information

Information collected automatically while using the site:

• IP address and device identifier
• Browser type and operating system
• Site access and usage time data
• Cookie and session data

2.4 Gaming Activity Information

Game history, bet amounts, win/loss records, and bonus usage data are stored. This information is used to ensure account accuracy and to provide responsible gaming support.

3. Purpose of Using Information

bet bajee uses collected information only for specific and legitimate purposes. We never sell your information or transfer it to third parties for commercial gain.

The main purposes for which information is used are as follows:

• Completing account registration and identity verification
• Processing deposit and withdrawal transactions
• Providing bonuses and promotional offers
• Detecting and preventing fraudulent activity
• Providing customer support services
• Technical improvement and maintenance of the site
• Meeting legal obligations
• Ensuring responsible gaming and providing support when needed

We may send you emails or SMS messages about relevant information, updates, and offers. You can opt out of these communications at any time.

4. Data Protection and Security

bet bajee uses industry-standard technology to keep your information secure. Our servers and databases are protected by SSL encryption technology, which prevents unauthorized access.

4.1 Encryption and Technical Security

All data transmitted on the site is protected through 256-bit SSL (Secure Socket Layer) encryption. Passwords are never stored in plain form — they are kept as hashes. Payment information is also stored using industry-standard encryption methods.

4.2 Access Control

Among bet bajee staff, only specific authorized individuals may access user information, and they are bound by strict confidentiality agreements. Every instance of data access is logged and reviewed on a regular basis.

4.3 User Responsibility

You are also responsible for the security of your account. Keep your password strong, do not share it with anyone, and always log out if you do not intend to remain logged in on a shared device.

5. Cookie Policy

Cookies are used on the bet bajee website. Cookies are small text files stored in your browser that help improve the functionality of the site.

5.1 Essential Cookies

These cookies are necessary for managing sessions, maintaining login status, and performing security checks. Without them, the core functionality of the site cannot operate.

5.2 Analytical Cookies

Analytical cookies are used to understand which pages are used most and where technical issues exist. No individual can be identified from this information.

5.3 Cookie Control

You can disable cookies from your browser settings, though this may limit some functionality of the site.

6. Sharing Information with Third Parties

bet bajee never sells your personal information. However, limited information may be shared with third parties in specific circumstances:

• Payment providers: Necessary transaction information is shared with bKash, Nagad, Rocket, and Upay to process deposits and withdrawals.
• Technology providers: Hosting, security, and analytics service providers operate under confidentiality agreements.
• Game providers: Game studios (such as Pragmatic Play, PG Soft, JILI, Evolution) may receive necessary information related to game technology.
• Legal authorities: Information may be provided as required to comply with legal directives or court orders.

In these cases, only the necessary information is transferred — nothing beyond what is required.

7. Data Retention Period

bet bajee retains your information only for as long as necessary. All data is kept while your account is active. Even after an account is closed, certain information may be retained for a set period due to legal and financial obligations.

Transaction records and identity verification information are generally kept for up to five years after account closure. Technical logs and analytics data are generally retained for a shorter period.

8. User Rights

bet bajee recognizes and respects the following rights you have regarding your information:

8.1 Right to Access

You may request at any time to find out what information has been collected about you.

8.2 Right to Correction

If any information in your account is incorrect, you may request that it be corrected. New documents may be required to correct information related to identity verification.

8.3 Right to Deletion

When you request account closure, we delete marketing-related information. However, certain data must be retained for a set period due to legal obligations.

8.4 Right to Opt Out of Marketing Communications

You may opt out of promotional emails or SMS messages at any time. This request can be made through our support team.

9. Protection of Minors

bet bajee strictly provides services only to persons aged 21 and above. Age is verified at registration, and in cases of doubt, additional identity documents are requested.

If an account belonging to a minor is identified, it is closed immediately and the related information is securely deleted. To learn more about responsible gaming, please read our Responsible Gaming page.

10. Policy Changes and Updates

bet bajee reserves the right to change or update this privacy policy as needed. If any significant changes are made, we will post a notice on the site and inform you via your registered email.

If you continue to use the site after a revised policy is published, you will be considered to have accepted the new terms. We therefore recommend reviewing this page regularly.

To learn more about our operations and policies, visit our About Us page.

11. Contact and Complaints

For any questions, requests, or complaints regarding the privacy policy, please contact our support team. We provide support in Bengali and English 24 hours a day, seven days a week.